Terms of Service
Legal terms and conditions governing your use of MarketScale services
Last Updated: January 2025
By accessing and using MarketScale services, you agree to be bound by these Terms of Service.
Acceptance of Terms
Welcome to MarketScale. These Terms of Service ("Terms") govern your use of our website, services, and products provided by MarketScale Ltd ("we," "our," or "us").
By accessing or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.
These Terms apply to all visitors, users, and others who access or use the service, regardless of whether they are registered users or casual visitors.
Important Notice:
These Terms constitute a legally binding agreement between you and MarketScale Ltd. Please read them carefully before using our services.
Definitions
"Service" or "Services"
Refers to the MarketScale website, all related websites, mobile applications, and any tools, features, or functionalities offered by MarketScale.
"User," "You," or "Your"
Refers to you as an individual or entity accessing or using our Services.
"Content"
Refers to all information, text, images, graphics, video, software, and other materials available on or through our Services.
"Account"
Refers to the user profile and associated data created when you register for our Services.
"Subscription"
Refers to paid access to premium features or services offered by MarketScale.
Service Description
MarketScale provides business intelligence and analytics services designed to help organizations make data-driven decisions. Our platform offers:
- Real-time market analysis and insights
- Competitive intelligence reporting
- Custom dashboard creation and management
- Data visualization and reporting tools
- Integration with third-party business systems
- Professional consultation and support services
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to users.
Service Availability:
While we strive to maintain 99.9% uptime, we cannot guarantee uninterrupted access to our Services due to maintenance, updates, or unforeseen technical issues.
User Accounts and Responsibilities
Account Registration
To access certain features of our Services, you must create an account by providing accurate and complete information.
Required Information:
- Valid email address
- Full name or company name
- Strong password meeting security requirements
- Additional business information as applicable
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Your Responsibilities:
- Keep passwords secure and confidential
- Notify us immediately of any unauthorized access
- Use multi-factor authentication when available
- Regularly update security settings
Acceptable Use
You agree to use our Services only for lawful purposes and in accordance with these Terms.
Prohibited Activities
You may not engage in any of the following prohibited activities:
- Reverse engineer, decompile, or disassemble our software
- Share account credentials with unauthorized users
- Use automated tools to scrape or extract data
- Attempt to gain unauthorized access to our systems
- Distribute malware or engage in hacking activities
- Violate any applicable laws or regulations
Payment Terms and Billing
Basic Plan
$49/month
- Up to 5 users
- Basic analytics dashboard
- Email support
- Standard reports
Professional Plan
$149/month
Most Popular- Up to 25 users
- Advanced analytics & insights
- Priority support
- Custom reports & exports
- API access
Enterprise Plan
Custom
- Unlimited users
- Full feature suite
- 24/7 dedicated support
- Custom integrations
- SLA guarantees
Billing Information
Billing Cycle
Subscriptions are billed monthly or annually in advance. Annual subscriptions receive a 20% discount.
Payment Methods
We accept major credit cards (Visa, MasterCard, American Express) and bank transfers for enterprise accounts.
Invoicing
Electronic invoices are provided via email. Enterprise customers may request custom billing arrangements.
Refund Policy
30-Day Money-Back Guarantee
If you're not satisfied with our service, you may request a full refund within 30 days of your initial subscription.
Prorated Refunds
Cancellations made mid-billing cycle will be prorated, with unused time credited to your account.
Processing Time
Refund requests are processed within 5-10 business days and will appear on your original payment method.
Intellectual Property Rights
MarketScale owns all intellectual property rights to our Services, including but not limited to our platform, software, content, trademarks, and trade secrets.
Our Rights
- All software, code, and technology powering our platform
- MarketScale logos, trademarks, and branding elements
- All data, analytics, and insights we generate
- User interface design and user experience elements
- Documentation, training materials, and support content
Your Rights
- Limited, non-exclusive license to use our Services
- Rights to data you upload to our platform
- Reports and insights generated from your data
- Content you create using our tools (subject to these Terms)
Any use of our intellectual property without explicit written consent is strictly prohibited and may result in legal action.
User Conduct
Permitted Uses
Prohibited Activities
Consequences of Violation:
Violation of these terms may result in immediate account suspension, termination of service, and legal action where appropriate.
Privacy and Data Protection
Data Collection
We collect information to provide and improve our services, including:
- 1
- 2 Usage Data: Features used, time spent, navigation patterns
- 3
- 4 Customer Data: Business data you upload for analysis
Data Security
Security Measures
- 256-bit SSL encryption for data transmission
- Encrypted storage with regular security audits
- Multi-factor authentication and access controls
- SOC 2 Type II compliance
- Regular vulnerability assessments
Data Usage Rights
Your rights regarding your data include:
Access and Portability
You can access and download your data at any time through your account dashboard.
Correction and Updates
You can update or correct your account information directly or by contacting support.
Deletion Rights
You may request deletion of your data, subject to legal retention requirements.
Data Anonymization
We may use anonymized data for service improvement and analytics.
Compliance
GDPR Compliance
Full compliance with European data protection regulations
CCPA Compliance
California Consumer Privacy Act requirements met
Data Processing Agreements
Standard contractual clauses for international transfers
Important Notice
For detailed information about how we collect, use, and protect your data, please review our comprehensive Privacy Policy.
Limitation of Liability
Service Disclaimers
MarketScale provides services "as is" without warranties of any kind. We make no guarantees regarding:
- Uninterrupted or error-free operation of our services
- Accuracy or completeness of data and analytics
- Fitness of our services for specific business purposes
- Compatibility with third-party systems or integrations
Limitation of Damages
To the maximum extent permitted by law, MarketScale shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages arising from third-party actions or data
- Business disruption or operational losses
Maximum Liability
Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
User Responsibilities
Users are responsible for:
- Ensuring legal compliance with applicable laws
- Validating data accuracy before making decisions
- Maintaining backup copies of important data
- Protecting account credentials and security
Termination
Termination by User
Account Cancellation
- Cancel anytime through account settings
- 30-day notice not required for cancellation
- Access continues until end of billing period
- Data export available for 30 days after cancellation
Termination by MarketScale
Immediate Termination Causes
- Violation of these Terms of Service
- Fraudulent or illegal activities
- Non-payment of fees
- Abuse of service resources
- Security threats to our systems
Notice Requirements
For non-severe violations, we will provide:
- Written notice of the violation
- 15 days to remedy the issue
- Opportunity to respond or appeal
Data Retention
Post-Termination Handling
- 30 days to export data (for user-initiated termination)
- Data permanently deleted after retention period
- Backups may be retained for technical purposes
- Legal compliance may require extended retention
Changes to Terms
We reserve the right to modify these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices.
Notification Process
Email Notification
Registered users receive email notification of material changes at least 30 days before implementation.
Website Notice
Prominent notice displayed on our website and within the application interface.
Acceptance Period
30-day period to review changes and terminate service if you disagree with new terms.
Material Changes Definition
Material changes include modifications that significantly affect your rights or obligations, such as:
- Changes to payment terms or fee structures
- Modifications to data usage policies
- Alterations to service availability or scope
- Changes to liability limitations
Continued Use
Your continued use of our services after the effective date of changes constitutes acceptance of the new Terms of Service.
Contact Information
For questions about these Terms of Service or our services, please reach out to our team.
Legal and Compliance
Address
25 Canada Square, Canary Wharf
London E14 5LQ, United Kingdom
Phone
+44 20 7946 0958
Business Hours
Monday-Friday: 9:00 AM - 6:00 PM
Additional Resources
Legal Action
For legal notices, service of process, or formal complaints, please contact our legal department using the address above. Please mark envelopes as "Legal Notice."
Additional Legal Information
Important clauses and policies that govern your use of MarketScale services
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Venue: Courts of England and Wales
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Impact: Unaffected provisions remain valid
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MarketScale regarding our services.
Scope: Complete understanding between parties
Questions About Our Terms?
Our legal and support teams are here to help clarify any aspects of these Terms of Service.